Delivery & Return Policy
We deliver UK wide.
We dispatch orders within 24-48 hours (Monday-Friday) using Hermes, UPS, ParcelForce and DHL.
Delivery time depends on the courier, usually 2-3 working days.
Under 1kg £2.99
Order Total £100 or more and weight<20kg FREE
Due to the limitations from the courier companies Maximum weight of a single shipping package is 20kg. So if you are ordering more than 20kg, please contact us before you place the order as the system will not allow you to add more than 20kg to a single order.
1. If your product is faulty, damaged or unfit for purpose, please contact us.
You may return other unopened goods within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable.
Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.
To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. Binara Online UK will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.
2. In the event that the goods delivered to you are incomplete, damaged or include incorrect goods, you must notify us within three working days of you receiving the delivery to arrange the return of those goods. You will not be charged for any incorrect or damaged goods or goods which you have not received nor the cost of their return. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
3. The goods returned must be in the condition they are delivered.