Delivery & Return Policy
At Binara Online UK, your trusted online grocery store, we are committed to providing reliable delivery and hassle-free returns for a smooth shopping experience.
Delivery Policy
We deliver across the UK to bring authentic Sri Lankan groceries to your door.
Dispatch and Delivery Time:
Orders are dispatched within 24-48 hours (Monday-Friday) via Hermes, UPS, ParcelForce, or DHL.
Delivery times depend on the courier and are typically 2-3 working days.
Delivery Charges:
We deliver UK wide.
Under 1kg £2.99
1-2kg £4.99
2-5kg £5.99
5-10kg £6.99
10-20kg £8.99
Orders £100+ (weight under 20kg): Free Delivery
Important Note:
Courier companies have a 20kg limit per shipping package. If your order exceeds this, please contact us before placing your order. The system will not process orders over 20kg as a single package.
Return Policy
At Binara Online UK, we strive for customer satisfaction. If you encounter any issues with your order, we’re here to help.
- Faulty or Damaged Products
If your product is faulty, damaged, or unfit for purpose, contact us immediately.
- Unopened Goods
You may return unopened items within 7 days of receipt. Upon inspection and acceptance, we will issue a refund or replacement as applicable.
Refund Process:
Refunds will be issued to the original credit/debit card used for the purchase.
Postage and packaging charges will be deducted from the refund. For orders with free shipping, we will deduct our postage costs.
Additional charges (e.g., transaction fees, packing, restocking, or return postage) may also be deducted.
To request a refund or replacement:
Contact us via email or phone.
You must return the goods at your own expense for inspection.
We recommend obtaining proof of posting, as we are not liable for goods lost or damaged in transit.
- Incorrect or Incomplete Orders
If your delivery is incomplete, includes incorrect items, or goods are damaged, notify us within three working days of receipt.
We will arrange a return and provide a refund or replacement at no cost to you.
Our liability is limited to the price of the goods and delivery costs.
- Condition of Returned Goods
Returned items must be in the same condition as delivered.
For any questions or assistance, feel free to contact us. We’re here to make your experience with Binara Online UK, your go-to online grocery store, as seamless as possible!