Terms & Conditions
For the purpose of this document ‘we’, ‘us’ or ‘our’ refers to Binara Online UK, ‘you’, your’ refers to the customer.
1.1 This website is operated by Binara Online UK(“we”, “us” or “our”). By using the binara.uk website you are bound by these Terms & Conditions. All use and purchases made on this website are governed by these Terms & Conditions at any time although the Terms & Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms &
1.2 These terms and conditions do not affect your statutory rights.
1.3 We reserve the right to change our terms and conditions at any time, which will be updated at this web page.
2 PRICE AND DELIVERY CHARGES
2.1 The price of goods will be as quoted on the website at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable.
2.2 The prices stated on the website will be inclusive of any VAT payable.
2.3 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the weight of the goods and your delivery address.
3.1 We deliver UK wide.
3.2 We dispatch orders within 24-48 hours (Monday-Friday) using Hermes, UPS, ParcelForce and DHL.
3.3 Delivery time depends on the courier, usually 2-3 working days.
3.4 We do not dispatch products on Saturday and Sundays so orders made on Fridays and Saturdays may be delayed.
3.5 Free delivery for orders over £100 after discount and up to 20kg in the UK.
3.6 Due to the limitations from the courier companies Maximum weight of a single shipping package is 20kg. So if you are ordering more than 20kg, please contact us before you place the order as the system will not allow you to add more than 20kg to a single order.
4.1 If your product is faulty, damaged or unfit for purpose, please contact us.
You may return other unopened goods within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable.
Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.
To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. Binara Online UK will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.
4.2 In the event that the goods delivered to you are incomplete, damaged or include incorrect goods, you must notify us within three working days of you receiving the delivery to arrange the return of those goods. You will not be charged for any incorrect or damaged goods or goods which you have not received nor the cost of their return. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
4.3 The goods returned must be in the condition they are delivered.
5.1 If you wish to cancel your
order you must notify us before 12pm on the day of you made your order. For orders made after 12pm we must be notified before 12pm on the next day.
5.2 Orders cannot be cancelled once the items have been dispatched.
6.1 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.
6.2 You are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.